Alpha Cleaning Management LLC — Privacy Policy

Effective Date: August 24, 2026

Alpha Cleaning Management LLC (“Alpha Cleaning Management,” “Alpha,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our team, submitting an inquiry, communicating with us, or interacting with one of the cleaning companies we support.

This Privacy Policy explains the information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information — including your name, phone number, email address, and mailing or service address.

Inquiry information — including the type of cleaning service requested, property information, preferred service area, and any details you provide through our forms or communications.

Communications — including emails, phone calls, text messages, website inquiries, and customer-service communications.

Referral and routing information — information needed to connect your inquiry with the appropriate cleaning company within our network.

Technical information — including IP address, browser type, device information, pages visited, referring URLs, and website interaction data.

Cookies and analytics information — information collected through cookies and similar technologies used to operate, analyze, and improve our website.

2. How We Use Your Information

We may use personal information to:

Respond to inquiries and requests.

Connect customers with the appropriate cleaning company based on location and service needs.

Communicate regarding quotes, appointments, service questions, and customer support.

Provide administrative and operational support to our affiliated cleaning companies.

Send service-related communications.

Send marketing communications where you have separately opted in.

Improve our website, systems, services, and customer experience.

Maintain business and communication records.

Prevent fraud, abuse, or misuse.

Comply with applicable legal and regulatory requirements.

3. Affiliated Cleaning Companies

Alpha Cleaning Management supports a family of independently operated cleaning companies, including Pristine Touch House Cleaning, Magic Mop House Cleaning, and Tidal Touch House Cleaning.

When you submit an inquiry for cleaning services, we may provide the information necessary to the appropriate operating company so that it can respond to your request, provide a quote, schedule service, or communicate with you.

Each operating company may maintain its own Privacy Policy and Terms of Service that apply to services provided directly by that company.

4. Service Providers and Technology Platforms

We may use third-party providers to support business operations, including:

Customer relationship management systems.

Telephone and SMS communication platforms.

Website hosting and form providers.

Analytics and advertising platforms.

Scheduling or booking platforms.

Payment processors where applicable.

Automation and integration providers.

These providers may process personal information only as reasonably necessary to perform services on our behalf and are subject to their own privacy and security practices.

5. Text Message (SMS) Communications

If you provide your mobile phone number and expressly opt in, Alpha Cleaning Management LLC may send SMS communications.

We may send two categories of messages:

Transactional and informational messages — such as inquiry responses, appointment or service-related updates, customer-support communications, and follow-up messages.

Marketing messages — such as company updates, promotional communications, or other marketing content. Marketing SMS messages are sent only to individuals who separately and expressly opt in to receive them.

Message frequency varies. Message and data rates may apply.

Reply STOP to any message to opt out. Reply HELP for assistance or contact us using the information below.

Consent to receive SMS messages is not required as a condition of purchasing or receiving services.

Mobile information and text messaging opt-in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Opting out of marketing messages does not necessarily prevent service-related or transactional communications where otherwise permitted and appropriate.

6. How We Share Information

We do not sell personal information.

We may share information in limited circumstances with:

Affiliated operating companies — when necessary to route or fulfill a cleaning-service inquiry.

Service providers — companies that provide CRM, communications, hosting, analytics, automation, payment, or other operational services.

Legal or regulatory authorities — where disclosure is required by law, court order, regulation, or lawful governmental request.

Business transactions — in connection with a merger, acquisition, restructuring, financing, or sale of business assets.

Mobile information and SMS opt-in consent are excluded from sharing for third-party or affiliate marketing purposes.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

Maintain website functionality.

Understand visitor activity.

Measure website performance.

Analyze traffic sources.

Measure marketing effectiveness.

Diagnose technical issues.

Improve the user experience.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

You should not transmit highly sensitive information such as complete credit-card numbers, account passwords, or other confidential credentials through ordinary email or SMS.

9. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

Responding to inquiries.

Providing operational support.

Maintaining customer and communication records.

Resolving disputes.

Meeting accounting or legal obligations.

Preventing fraud or abuse.

Information may later be deleted, anonymized, or securely disposed of when it is no longer required.

10. Children’s Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

11. Your Choices

You may contact us to:

Correct inaccurate information.

Update your contact information.

Change communication preferences.

Opt out of marketing communications.

Ask questions about how your information is used.

You may unsubscribe from applicable marketing emails using the unsubscribe link provided in the message.

For SMS, reply STOP to opt out or HELP for assistance.

12. Third-Party Links

Our website may contain links to websites operated by affiliated companies or other third parties.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any external website before submitting personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will be posted on this website with a revised effective date.

14. Contact Us

For questions regarding this Privacy Policy or our handling of personal information, contact:

Alpha Cleaning Management LLC
5005 West Laurel, Suite 100-131
Tampa, FL 33607
United States

Phone: (727) 291-4983
Email: [email protected]
Website: https://www.alphacleaningmanagement.com/